Shipping and Returns

Shipping

  • Pre-sale orders will be shipping out as soon as possible, no later than 12/10/2016. In case of unexpected delays of more than 10 business days, shoppers will be contacted and given the option to cancel their order. Delivery date might be sooner, we are giddy to start getting sheets to you all and will try our best!
  • We are happy to ship your order internationally, but can't guarantee delivery timing. Please note you will also be responsible for customs, duties and taxes upon delivery.

 

Returns

To complete your return, please email us at returns@rookiehumans.com for instructions.

  • Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • You will be responsible for paying for your own shipping costs for returning your item.  You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.